Refund Policy

At One O Clock, customer satisfaction matters to us. If there is an issue with your order, we encourage customers to contact us so we can review and assist with eligible concerns.

Eligible Situations

Refund or replacement requests may be considered for:

• Incorrect items received
• Damaged or defective products
• Missing product concerns
• Order-related issues requiring review

Refund Review Process

Requests are reviewed individually based on the issue reported. Supporting details or photos may be requested when necessary.

Non-Eligible Situations

Refunds may not be approved for:

• Incorrect information entered during checkout
• Normal product appearance differences caused by display settings
• Product misuse or accidental damage after delivery

For questions regarding an order concern, please contact customer support.